1. Define the retail workflow before requesting prices

  • List every SKU with package width, depth, height, weight, material, fragility, shelf life and required storage condition.
  • Record the destination country, installation address, doorway, floor loading, power supply, connectivity, site ambient conditions and expected daily transactions.
  • Choose whether the machine needs cash, coin, card, QR, employee identification, age verification or another controlled-access workflow.
  • Treat capacity, external dimensions, voltage, power and temperature as Project-specific / Confirm before quotation until a model is selected.

2. Verify the Chinese supplier and manufacturing responsibility

  • Confirm the legal entity that signs the contract, receives payment and issues export documents.
  • Ask which group-owned factory or designated OEM partner builds the quoted model and which team controls BOM, technical files and release inspection.
  • Request a live or recorded factory review tied to the quoted machine when manufacturing identity materially affects the buying decision.
  • Do not treat marketplace badges, unrelated certificates or a generic factory photograph as model-specific evidence.

3. Build an acceptance-ready OEM specification

  • Freeze the cabinet, channel plan, delivery mechanism, refrigeration, screen, controller, payment openings, interface language and approved artwork.
  • Record every buyer-supplied device, drawing and approval deadline.
  • Define software accounts, SIM subscriptions, telemetry fields, API rights, data ownership and recurring charges.
  • Attach the signed option list, drawings and acceptance checklist to the commercial agreement.

4. Confirm MOQ, milestones and commercial terms

  • Ask for a project-specific MOQ after the standard, branded or engineered scope is clear.
  • Use a dated milestone plan covering specification freeze, artwork, materials, assembly, software, testing, inspection, packing and dispatch.
  • State the Incoterm and named place, then separate machine price, optional hardware, recurring software, export packing, inland transport, freight, insurance, duty and destination handling.
  • Confirm payment milestones and the evidence required before each commercial release.

5. Validate payment, MDB and connected services

  • Record the exact payment-terminal manufacturer, model, revision, harness, mounting and destination merchant-account owner.
  • Test approved, declined, cancelled, failed-vend, sold-out, refund, timeout and network-loss cases.
  • Confirm that transaction, inventory and machine-status records reconcile after each test.
  • Do not extend one successful device test into a universal compatibility claim.

6. Run a model-specific factory acceptance test

  • Check serial number, BOM, appearance, labels, accessories and the frozen option list.
  • Run repeated vend tests with representative products across the planned channel layout.
  • Test cooling or heating, door access, sensors, alarms, network recovery, software roles and applicable electrical functions.
  • Record issues, corrective actions and buyer acceptance before the machine is released for packing.

7. Control export packing and shipping evidence

  • Confirm machine and packed dimensions, net and gross weight, handling points and upright-transport requirements.
  • Agree surface protection, internal restraint, pallet, reinforced carton or wooden case based on the machine and route.
  • Request pre-packing condition photos, serial-to-package mapping and container-loading evidence.
  • Plan destination unloading, doorway access, installation, arrival inspection and carrier-damage reporting before dispatch.

8. Plan warranty, spares and remote support

  • Link the warranty and recommended spare-parts list to the final machine BOM.
  • Identify critical controller, motor, sensor, lock, screen, payment and refrigeration parts for the rollout size.
  • Confirm the diagnostic evidence required for a claim, response workflow, shipping responsibility and technician skill needed for replacement.
  • Keep manuals, wiring, configuration files and account ownership records with the operator.

Prepare a configuration review

Send Foodline your destination, machine quantity, completed SKU list, payment-terminal datasheet and installation brief for a project-specific configuration review.

Request project guidance